AI Will Measure the OKRs
of Your AI Agents
Track, analyze, and optimize your voice AI performance with intelligent KPI measurement that goes beyond basic metrics to deliver actionable insights based on your business objectives.
Comprehensive Voice Agent KPIs
Goal Completion Rate
Track how often agents successfully complete their assigned objectives and tasks
Customer Satisfaction Score
Measure customer happiness through sentiment analysis and post-call surveys
Response Accuracy
Evaluate the correctness and relevance of agent responses to customer queries
Conversation Flow Efficiency
Analyze path to resolution, unnecessary loops, and conversation structure
Compliance Adherence
Monitor regulatory compliance, script adherence, and policy following
First Call Resolution
Track percentage of issues resolved in first interaction without escalation
Industry-Specific Metrics
Financial Services
- • Loan application completion rate
- • KYC verification accuracy
- • Cross-sell success rate
- • Fraud detection alerts
- • Regulatory compliance score
Healthcare
- • Appointment booking success
- • Patient information accuracy
- • HIPAA compliance rate
- • Prescription refill efficiency
- • Emergency escalation time
E-commerce
- • Order placement accuracy
- • Cart abandonment recovery
- • Product recommendation relevance
- • Return/refund processing time
- • Upsell conversion rate
Travel & Hospitality
- • Booking completion rate
- • Modification handling efficiency
- • Multilingual support accuracy
- • Loyalty program engagement
- • Complaint resolution time
Lending-Specific Intelligence
KPI Example - Loan Application Calls
Ibara Voice KPI intelligently tracks and validates every stage of the loan application process through voice conversations, ensuring data accuracy, detecting inconsistencies, and maintaining compliance throughout the lending journey.
Intelligent Stage Validation
Initial Contact & KYC
Validates identity verification, collects basic information, and ensures all required KYC documents are mentioned and confirmed.
Tracks: Name, DOB, ID, Visa
Employment & Income Verification
Cross-validates employment details, salary information, and income stability. Flags inconsistencies between stated income and employment type.
Tracks: Employer, designation, salary, tenure
Address & Reference Verification
Confirms residential and office addresses, validates reference contacts, and ensures consistency across all provided information.
Tracks: Address proof, reference contacts, tenure
Loan Terms & Offer Explanation
Ensures agents properly explain interest rates, EMI amounts, tenure, processing fees, and all terms. Validates customer understanding and consent.
Tracks: Rate disclosure, fee transparency, consent
Live Application Tracking
Real-Time Insights
Start Measuring What Matters
Transform your voice AI operations with intelligent KPI tracking and actionable insights that drive real business outcomes.
Get Started with Voice KPI